Responsibilities:
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.
Requirements:
• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Good knowledge of English and Greek languages. Knowledge of additional language will be considered an advantage.
Responsibilities:
• Provide excellent customer service.
• Take orders and serve them according to the standards of the company.
• Cooperate with all serving staff.
• Follow all relevant health and safety regulations as well as all customer service guidelines.
• Make recommendations or share additional information with customers upon request.
• Perform any other duties that may be assigned by the supervisor.
Requirements:
• Welcoming personality.
• Minimum 6 months of working experience in the position of waiter/waitress.
• Ability to work as a team player.
• Knowledge of English and/or the Greek language.
• Knowledge of all the beverages and snacks on the bar's menu.
• Experience in handling a cash register as well as an ordering system.
• Excellent interpersonal and communication skills.
• Available for immediate employment.
Responsibilities:
• Washes pots, pans, and other cooking utensils.
• Sweep and map kitchen floors.
• Cleans garbage cans and waste barrels.
• Empties worktables, walls, and refrigerators.
• Operating dishwashing machine.
• Any other duties that may be assigned by the supervisor.
Requirements:
• Knowledge of accepted standards of sanitation.
• Basic knowledge of English and/or the Greek language.
• Hard-working.
• Ability to work in confined spaces.
• Ability to perform duties within extreme temperature ranges
• Available for immediate employment.
Responsibilities:
• Clean and tidy areas to the hotel’s standard within time limits. In this respect, the duties in guest rooms and public areas include dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restrooms etc.
• Deliver excellent customer service.
• Report on any shortages, damages, or security issues.
• Handle guests’ complaints/requests.
• Comply with health and safety regulations and act in line with company policies and licensing laws.
Requirements:
• Related working experience will be considered an advantage.
• Willing to learn.
• Hardworking and well-organized.
Responsibilities:
• Provide excellent customer service.
• Knowledge of all the beverages and snacks on the bar's menu.
• Take orders and serve them according to the standards of the company.
• Check the products for quality before serving them and making sure the order is correct.
• Provide the customers with their bills, collect payments, or have the receipts signed as per each case.
• Cooperate with all serving staff.
• Follow all relevant health and safety regulations as well as all customer service guidelines.
• Make recommendations or share additional information with customers upon request.
• Perform any other duties that may be assigned by the supervisor.
Requirements:
• Welcoming personality.
• Minimum 6 months related working experience.
• Ability to work as a team player.
• Knowledge of English and/or the Greek language.
Responsibilities:
• Creating an animation program for the hotel’s guests.
• Encouraging guest participation in activities.
• Interacting with guests.
• Entertaining people of all ages, not only children but adults with sport activities.
• Any other reasonable duties as assigned by the Manager.
Requirements:
• EU Nationality or a legal base of employment within EU.
• Previous experience or training in a similar position.
• Very good knowledge of English and Russian, German, French or Italian languages Skills.
• Motivation and willingness to work with people.
• Strong organisational and communication skills.
We are looking for a Barista to prepare and serve hot and cold beverages, including various types of coffee and other beverages.
Responsibilities:
• Provide customers menu and advise regarding ingredients.
• Take orders while paying attention to details like preferences of coffee blend, dairy and sugar ratios etc.
• Prepare beverages strictly following our recipes.
• Serve beverages and prepared food (cookies, pastries, muffins).
• Receive and process payments (cash and credit cards).
• Keep the bar area, mugs and plates clean at all times.
• Monitor if brewing equipment works properly and report any maintenance needs.
• Comply with health and safety regulations.
• Any other reasonable duties as assigned by the Manager.
Requirements and skills:
• Previous work experience as a Barista or Waiter/Waitress.
• EU Nationality or a legal base of employment within EU.
• High school diploma; relevant training is a plus.
• Excellent communication skills.
• Knowledge of the health & safety procedure.
• Knowledge of English language.
Responsibilities:
• Welcome hotel guests upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information.
• Understand customer’s needs and provide them with solutions and suggestions in respect to activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues to make the most suitable recommendations.
• Schedule events, excursions, transportation etc. upon request from hotel residents.
• Respond to complaints and find the appropriate solution.
• Other duty assigned by the Manager.
Requirements and skills:
• Proven experience as concierge; experience in customer service or relevant role is an advantage.
• EU Nationality or a legal base of employment within EU.
• High school diploma; degree in hotel management or relevant field will be a plus.
• Proficiency in English; Additional languages…
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Multitasking and time-management skills.
• Ability to resolve issues with the focus on customer-experience.
Responsibilities:
• Welcome guests.
• Manage reservations.
• Escort customers to assigned areas.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Answer incoming calls and address customers’ queries.
• Assist wait staff when needed.
• Any other assigned by the Manager.
Requirements and skills:
• Previous work experience as a Host/Hostess or similar.
• EU Nationality or a legal base of employment within EU.
• Strong customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• High school diploma; hospitality certification is a plus.
Responsibilities:
• Carry and label guests’ luggage with tags.
• Ensure building entrance is free of clutter at all times.
• Direct guests to the reception area or the appropriate office/room.
• Comply with health and safety regulations.
• Other assigned by the Manager.
Requirements and skills:
• Previous work experience as a Porter in plus.
• EU Nationality or a legal base of employment within EU.
• Good physical condition (e.g. to lift heavy equipment and luggage).
• Familiarity with security regulations.
• Solid verbal communication skills to interact with cleaning staff, technicians and customers.
• Good knowledge of English language.
Responsibilities:
• Keep the pool furniture in order.
• Clean and maintain pool furniture, such as sunbeds, chairs and tables.
• Provide guests with pool towels.
• Transport soiled pool towels to and from the laundry and exchanging them for clean ones.
• Keep wastebaskets ashtrays clean at all times
• Transport trash and waste to the disposal area.
• Collect used glasses, china, cutlery, etc. by the pool area.
• Perform other duties assigned by the Manager.
Requirements:
• Knowledge of English language.
• EU Nationality or a legal base of employment within EU.
• Ability to work with international team members.
• Ability to perform assigned duties under pressure (time constraints).
Main Duties:
• Maintaining a clean working area by following safety regulations.
• Preparing and cooking food according to recipes.
• Preparing food items for storage.
• Preparing ingredients for cooking, including chopping, slicing, dicing, mincing, blending, and grinding.
• Any other assigned by the chef.
Requirements:
• Experience in kitchen operations.
• EU Nationality or a legal base of employment within EU.
• Knowledge of English language.
• Understanding of food health and safety regulations.
• Good time management and organisational skills.
• Excellent verbal communication skills.
• Ability to work as part of a team.
Responsibilities:
• Cook food in various utensils or grillers.
• Ensure great presentation by dressing dishes before they are served.
• Keep a sanitized and orderly environment in the kitchen by following relevant health & safety procedures.
• Ensure all food and other items are stored properly.
• Check quality of ingredients.
• Monitor stock and place orders when there are shortages.
• Any other assigned by the chef.
Requirements and skills:
• Proven experience as cook.
• Diploma from a culinary school.
• EU Nationality or a legal base of employment within EU.
• Knowledge of various cooking procedures and techniques (grilling, baking, boiling etc.).
• Ability to work in a team.
• Very good communication skills.
Responsibilities:
• Set up the kitchen with cooking utensils and equipment.
• Cook food in a timely manner.
• Manage and delegate tasks to kitchen staff.
• Ensure attractive plate presentation.
• Supervise Cooks and assist as needed.
• Monitor food stock and place orders.
• Monitor freshness of food.
• Experiment with recipes and suggest new ingredients.
• Ensure compliance with all health and safety regulations within the kitchen area.
• Training new employees.
• Any other duty related to the post.
Requirements and skills:
• Proven work experience as a Chef or Cook.
• Culinary school diploma.
• EU Nationality or a legal base of employment within EU.
• Strong experience with various kitchen equipment (e.g. grillers and pasta makers).
• Advanced knowledge of culinary, baking and pastry techniques.
• Leadership skills.
• Up-to-date knowledge of cooking techniques and recipes.
• Knowledge of sanitation regulations.
• Excellent time management abilities.
Responsibilities:
• Support the preparation and design of all food and drinks menus.
• Produce high quality plates both design and taste wise.
• Ensure that the kitchen operates in a timely way that meets our quality standards.
• Supports the Executive Chef in planning and directing food preparation when necessary.
• Solve issues that may arise.
• Manage and train kitchen staff, establish working schedule and assess staff’s performance.
• Order supplies to stock inventory appropriately.
• Comply with sanitation regulations and safety standard.
• Any other duty related to the post.
Requirements and skills:
• X+ years of experience as a Sous Chef.
• BS degree in Culinary science or related certificate.
• EU Nationality or a legal base of employment within EU.
• Knowledge of various cooking methods, ingredients, equipment and procedures.
• Familiar with industry’s best practices.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
Responsibilities:
• Prepare a wide variety of goods such as cakes, cookies, pies, bread etc.
• Create new and exciting desserts to renew our menus and engage the interest of customers.
• Decorate pastries using different icings, toppings etc.
• Monitor stocks for baking ingredients.
• Supervise quality of material and condition of equipment and devices used for cooking.
• Identify staffing needs and help recruit and train personnel.
• Maintain a lean and orderly cooking station and adhere to health and safety standards.
• Any other duty related to the post.
Requirements and skills:
• Proven experience as Pastry Chef, baker or relevant role.
• Certificate in culinary arts, pastry-making, baking or relevant field.
• EU Nationality or a legal base of employment within EU.
• Detail orientation.
• Knowledge of sanitation principles, food preparation and baking techniques and nutrition.
Duties and Responsibilities include:
• To carry out a range of painting and redecoration tasks whilst achieving a durable and quality finish.
• To report any Health & Safety hazards immediately to the on Manager.
• Carry out all necessary administrative work associated with your requirements to carry out regular inspections of the development.
• To carry out decoration and maintenance work.
• To assist external contractors, when necessary.
• To carry out all other reasonable duties, as requested.
Essential skills:
• Experience in painting and decorating alongside general building repairs.
• EU Nationality or a legal base of employment within EU.
• Good customer service skills.
• Good organisational skills.
• An ability to multi-task and possess strong prioritisation skills.
Responsibilities:
• To undertake mechanical work.
• To perform building repair work as necessary.
• Communicate with guests/customers to resolve maintenance issues.
• Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
• To carry out all other reasonable duties, as requested.
Requirements:
• Bachelor of science, Diploma or college degree in Electrical or Civil engineering preferred.
• Minimum of 5 years maintenance experience and 3 years supervisory or manager experience in the engineering hotel department.
• EU Nationality or a legal base of employment within EU.
• Advanced knowledge of building management/engineering.
• Positive attitude and the strategic thinking.
• Good communication skills.
• Committed to delivering a high level of customer service.
Responsibilities:
• Keep a track of administrational duties accordingly to the company’s standards.
• Support of the daily operations to the head of department.
• To carry out all other reasonable duties, as requested.
Requirements:
• Excellent knowledge of English and….languages
• Experience in a similar position.
• Bachelor degree.
• EU Nationality or a legal base of employment within EU.
• Excellent communication and time management skills.
Responsibilities:
• Investigate clients’ needs.
• Recommend the most suitable skin care products (creams, lotions and serums) based on clients’ complexion and preferences.
• Help clients find beauty products and therapies.
• Demonstrate makeup techniques.
• Cross-sell products, when appropriate.
• All other reasonable duties, as requested.
Requirements and skills:
• Proven work experience as a Beauty Specialist, Beautician, Beauty Advisor or similar role.
• Education in Cosmetology or relevant field.
• EU Nationality or a legal base of employment within EU.
• Excellent knowledge of English and….languages.
• Up-to-date with cosmetic lines and beauty trends.
• Proven experience with makeup application techniques.
• Understanding of different skin types.
• Solid customer service skills.
Responsibilities:
• Carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.
• To carry out all other reasonable duties, as requested.
Requirements:
• High school diploma and 5 years of verifiable experience.
• EU Nationality or a legal base of employment within EU.
• Clear police report.
• A valid driver’s licence will be required.
Responsibilities:
• Delivering different types of food and drink to the address of the customers.
• Verifying recipient’s details before handing over the package.
• Accepting payments and maintaining transaction records.
• Ensuring proper handling of the company vehicle.
• Adhering to road safety guidelines and traffic rules at all times.
• To carry out all other reasonable duties, as requested.
Requirements:
• Prior experience of working as a Delivery Boy in an advantage.
• Holding a valid identification card and driver’s licence.
• EU Nationality or a legal base of employment within EU.
• Knowledge of traffic rules and road safety guidelines.
• Familiarity with GPS and other navigation technologies.
• Demonstrating reliability and punctuality.
• Languages…
Responsibilities:
• To maintain the hotel gardens and grounds to the highest possible condition.
• Mowing & strimming.
• Hedge trimming and Planting.
• Watering, weeding and maintaining beds and borders.
• Helping the maintenance team.
• To carry out all other reasonable duties, as requested.
Requirements:
• Previous experience on a similar position.
• Sound knowledge and use of horticultural machinery as well as Health and Safety legislation.
• EU Nationality or a legal base of employment within EU.
• Creativity and passion for the outdoors.
• Languages…
Responsibilities:
• Performing professional massage and body treatments, in accordance with the companies’ standards.
• Presenting a complete knowledge and understanding of all services and products offered by the company.
• Keeping the standards of sanitation and sterilization.
• Promoting the spa, treatments, services, special offers etc.
• Handling guests' questions and concerns professionally.
• Assisting in all areas of spa operation, as requested by the management.
Requirements:
• EU Nationality or a legal base of employment within EU.
• Previous experience in a similar position.
• Massage training certificate.
• Proficient knowledge of reflexology, Swedish, prenatal, hot stone, sports and deep tissue massage.
• Very good knowledge of English.
• Professional attitude and appearance.
If you are a fun-loving and creative entertainer, with experience in caring for young tourists, this position can be a perfect role for you.
The Kid’s Club Animator is responsible for the safe, fun and memorable experience for our youngest guests.
Responsibilities:
• Promoting healthy but at the same time fun activities for the children of our guests.
• Ensure that all safety measures are in place and the area related to children's activities is as per company’s standard.
• To perform a range of activities for all ages and abilities.
• Supervise children to ensure maximum safety at all times.
• Any other reasonable duties as assigned by the Recreation Supervisor and the Manager.
Requirements:
• A passionate professional with 2 or more years of experience handling children's activities.
• EU Nationality or a legal base of employment within the EU.
• Having early age education background will be a plus.
• Ability to remaining calm and courteous at all times.
• Excellent English skills.
• Greek/Russian/German Speaking skills will be advantageous.
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